Tech support page for the Online Bible Audio Add-on CD-ROM
Below are some answers to questions that we are frequently asked about the Online Bible Audio Add-on CD-ROM!
Does the Online Bible Audio Add-on CD-ROM work in a regular stereo CD player?
No! The files on the CD-ROM contain 72 hours of compressed audio. Your stereo equipment lacks the ability to decompress the audio. This CD-ROM only works on your computer in conjunction with Online Bible version 8.11 or greater.
My Online Bible will not let me play or install the Audio Add-on?
Try to return your Online Bible to the standard default settings. Go to "Tools, Diagnostics, Reconfigure Program". When the empty window appears, click "OK" to close the box. Close the Online Bible program and then re-start it. While the Online Bible is re-starting, it will make sure all the indexes and files are properly in place. (If this "Reconfigure Program is not listed, go to "Tools, Customise Settings" turn on "Advanced User Mode" and try it again.)
Is the Online Bible Audio Add-on CD-ROM compatible with my computer?
If you are running Online Bible version 8.11 under Windows 95/98 and have a DSP Group TrueSpeech compatible sound card, you can use the Online Bible Audio Add-on CD-ROM on your computer.
Is My sound card DSP Group TrueSpeech compatible?
Click here, if you can hear Alexander Scourby, your sound card is compatible; If you do not get any audio, continue with "I can't get the audio to play on my system?" below.
I can't get the audio to play on my system? (Part 1 Volume controls)
If you can hear Alexander Scourby continue with the next question below.
If you cannot hear him, you need to check your volume controls.
--- 1. Look for an icon of a speaker on your Start Bar, in the lower left hand corner of the screen. Double-click the speaker icon to load the volume control. Move the volume sliders marked WAVE and VOLUME CONTROL to a convenient listening level. Also make sure the MUTE BOXES are not checked.
--- 2. If you don't have an icon of a speaker check your sound card manual on how to adjust the volume.
--- 3. Your speakers or sound card may also have a volume control knob. The power button on your speakers may be off, or the batteries may need replacing...
I can't get the audio to play on my system? (Part 2 TrueSpeech drivers)
The Online Bible Audio Add-on CD-ROM uses DSP Group TrueSpeech technology built into Windows 95/98
. When you install Windows 95/98 , sometimes the proper drivers are not
loaded. The drivers may also have become corrupted. You will need the original
Windows 95/98 disk to install these drivers.
--- 1. Click the Start Button choose Settings then Control Panel.
--- 2. Double-click the Multimedia icon. Click the Advanced tab.
--- 3. Click the + in front of the Audio Compression CODECS branch to expand it.
--- 4. Click on DSP Group TrueSpeech Software CODEC, and then click Properties. If DSP Group TrueSpeech Software CODEC doesn't exist go to step 7.
--- 5. Click Remove, and then click Yes
--- 6. Restart your computer.
--- 7. Insert your Windows 95/98 disk into the drive.
--- 8. Click the Start Button choose Settings then Control Panel In the Control Panel, double-click Add New Hardware.
--- 9. Click Next, click the white circle next to No, and then click Next.
--- 10. Click Sound, Video, And Game Controllers, and then click Next.
--- 11. Click DSP Group in the Manufacturers box, and then click TrueSpeech Software CODEC in the Models box.
--- 12. Click Next, and then click Finish. Restart your computer and then click here, if you can hear Alexander Scourby, you fixed the problem. If you still have no sound continue with "When all else fails" below.
I can't get the audio to play on my system? (Part 3 When all else fails!)
In some cases if you re-install Windows 95/98 using the custom install, the problem disappears. Be sure to install EVERYTHING, all options, especially all multimedia options and drivers. The fax and networking options are not necessary, but everything else is.
Check with the manufacturer of your sound card, find out if it can play a DSP TrueSpeech file. They may have updated sound card software drivers, that will play DSP TrueSpeech files.
Note: There are some original OEM Windows 95/98 Disks which will not allow the installation of a generic version of Windows 95/98 . Some computer manufacturers have modified the Windows 95/98 installation process in such a way that the DSP TrueSpeech drivers are not loaded properly. In other cases the manufacturer has removed the "Setup.exe" program from the Windows 95/98 disk and you cannot perform a custom install. We are aware of NEC and Packard Bell doing this on some of their systems. There may be other manufacturers doing the same thing. The only suggestion we have, is to check with the manufacturer of your computer about a solution to the problem. We have installed generic versions of Windows 95/98 on these PCs and have solved the problem. If all else fails purchase a generic version of Windows 95/98 and install it on your machine.
If you have any questions please direct them to support@Audio-Bible.com be sure to specify that you need help with the Online Bible Audio Add-on CD
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